Refund Policy
Refund Eligibility
At AddNeo, we strive to ensure your satisfaction. Refund requests are evaluated on a case-by-case basis. This policy outlines the conditions under which refunds may be issued for purchases made on our platform.
Refund Process
Submit Request
Contact us at info@addneo.in within 7 days of purchase. Include your order ID, the reason for the refund, and any supporting documentation.
Review Period
Our team reviews your request within 3–5 business days. We may reach out for additional information to process your claim efficiently.
Approval & Processing
If approved, the refund will be processed to your original payment method within 7–10 business days. You will receive a confirmation email once the transaction is complete.
Resolution
In case of rejection, we will provide a clear explanation. You may escalate unresolved issues by contacting our support team for further review.
Policy Summary
Eligible Items
Digital products, marketplace orders, and token purchases may qualify for refund under specific conditions within the 7-day window.
Non-Eligible Items
Used or activated products, gift cards, and services already rendered cannot be refunded. Downloadable software after access is granted.
Token Refunds
ADN token purchases are subject to market fluctuations. Refunds are only applicable for technical issues preventing token delivery.
Contact
For refund inquiries, email info@addneo.in or call +91 70890 56000.